Privacy Policy

1. Introduction

Remember Portugal respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection legislation.

This Privacy Policy explains how Remember Portugal collects, uses, stores and protects personal data when you visit our website, contact us, request a quotation, place an order or otherwise interact with our business.

Remember Portugal primarily provides products and services to businesses and professional customers. However, in the course of our activities, we may process personal data relating to business contacts, representatives of our customers and suppliers, website visitors and other individuals who communicate with us.

We process personal data in a lawful, fair and transparent manner, collect only the information necessary for specified purposes and retain it only for as long as necessary or as required by law.

Please read this Privacy Policy carefully to understand how your personal data is handled.

2. Data Controller

The entity responsible for processing your personal data is:

Remember Portugal Sociedade Unipessoal Lda

  • Registered address: Rua das Cavadas 72, 3090-797 Santana, Portugal
  • Tax identification number (NIPC): 516 655 833
  • Email: hello@remember-portugal.com
  • Website: https://remember-portugal.com

For any questions concerning this Privacy Policy or the processing of your personal data, please contact us at hello@remember-portugal.com.

3. Personal Data We Collect

The personal data we collect depends on how you interact with Remember Portugal.

3.1. When you contact us

When you contact us through our website, by email or by other means, we may collect:

  • Your name and surname;
  • Your company’s or organisation’s name;
  • Your professional email address;
  • Your telephone number, where provided;
  • Your professional role or position, where relevant;
  • The content of your message and any information you choose to provide.

We use this information to respond to your enquiry, provide requested information, prepare quotations and maintain our business communications.

3.2. When you request a quotation or place an order

To prepare quotations, process orders and provide our products and services, we may collect additional information, including:

  • Company or organisation name;
  • Contact person’s name and professional contact details;
  • Tax identification number, where required;
  • Billing address;
  • Delivery address and recipient details;
  • Order specifications, product selections and personalisation requirements;
  • Payment and transaction information;
  • Invoices and other accounting or commercial records;
  • Communications relating to the order, delivery or after-sales support.

We collect only the information reasonably necessary for the relevant transaction and our legal obligations.

3.3. When you visit our website

When you browse our website, certain technical information may be collected automatically, depending on the website configuration and the cookies or similar technologies in use.

This may include information such as your device type, browser, approximate location derived from your IP address, pages visited, browsing activity and technical identifiers.

The extent of this collection depends on the technologies enabled on our website and, where required, the choices you make through our cookie consent settings.

4. Purposes and Legal Bases for Processing

Remember Portugal processes personal data only where there is an appropriate legal basis under the GDPR.

Depending on the circumstances, we may process personal data for the following purposes:

Responding to enquiries and preparing quotations

We process contact details and information included in your enquiry to respond to your request, discuss your requirements and prepare quotations.

Legal basis: taking steps at your request before entering into a contract and, where applicable, our legitimate interest in managing business enquiries.

Managing orders and delivering products and services

We process the information necessary to confirm and manage orders, communicate with customers, arrange deliveries, coordinate with suppliers and transport companies, and provide customer support.

Legal basis: performance of a contract or taking steps at the request of the customer before entering into a contract.

Invoicing, accounting and legal compliance

We process the information necessary to issue invoices, maintain accounting records, manage payments and comply with applicable tax, accounting and other legal obligations.

Legal basis: compliance with legal obligations.

Business communications and relationship management

We may process professional contact details to maintain business relationships, respond to ongoing communications and manage our interactions with customers, suppliers and business partners.

Legal basis: our legitimate interests in managing and developing our business relationships, where these interests do not override the rights and freedoms of the individuals concerned.

Marketing communications

We may send information about our products, new collections, services or other business-related updates where we are legally permitted to do so.

Where consent is required, we will obtain it before sending such communications. Where applicable law permits marketing communications on another legal basis, we will comply with the relevant conditions and provide an effective way to object or unsubscribe.

Legal basis: consent or another applicable legal basis, depending on the circumstances and the marketing channel used.

Website operation, security and performance

We may process technical information to maintain website functionality, protect our systems, prevent misuse and understand website performance.

Legal basis: our legitimate interests, where appropriate, or consent for cookies and similar technologies where required by law.

Handling complaints and legal claims

We may process relevant information to investigate complaints, protect our rights, establish or defend legal claims and comply with legal obligations.

Legal basis: compliance with legal obligations and, where appropriate, our legitimate interests in protecting our business and legal rights.

We will not use personal data for purposes incompatible with those for which it was collected without an appropriate legal basis.

5. Marketing Communications

Remember Portugal may communicate with business contacts about our products, services, new collections and other information relevant to professional customers.

We will send marketing communications only where permitted by applicable data protection and electronic communications legislation.

Where your consent is required, you may withdraw it at any time. You may also object to direct marketing or unsubscribe by following the instructions included in the communication or by contacting hello@remember-portugal.com.

Unsubscribing from marketing communications will not affect communications necessary to manage an existing enquiry, order, contractual relationship or legal obligation.

We will not sell your personal data to third parties for their own marketing purposes.

6. Sharing Personal Data with Third Parties

Remember Portugal does not sell personal data.

However, we may share relevant personal data with third parties where necessary for the purposes described in this Privacy Policy.

These recipients may include:

  • Suppliers and product partners, where necessary to prepare or fulfil an order;
  • Transport and delivery companies, to arrange and complete deliveries;
  • IT, website hosting and technical service providers, to operate, maintain and secure our systems;
  • Email and business communication service providers, to manage communications;
  • Accounting, invoicing and professional advisers, where necessary for accounting, tax, legal or business purposes;
  • Public authorities and other competent entities, where disclosure is required by law or necessary to establish, exercise or defend legal claims.

Where third parties process personal data on our behalf, we take appropriate steps to ensure that they are subject to suitable confidentiality, security and data protection obligations.

We share only the information reasonably necessary for the relevant purpose.

7. International Data Transfers

Remember Portugal is based in Portugal, within the European Economic Area (EEA).

Depending on the services and technologies used, certain service providers may process personal data outside the EEA.

Where personal data is transferred to a country outside the EEA, we will ensure that the transfer complies with the GDPR and that appropriate safeguards are in place where required. These may include an adequacy decision adopted by the European Commission or appropriate contractual safeguards, such as Standard Contractual Clauses.

You may contact us at hello@remember-portugal.com for further information about relevant international transfers and the safeguards applicable to them.

8. Data Retention

Remember Portugal retains personal data only for as long as necessary for the purposes for which it was collected, taking into account the nature of the information, the relevant business relationship and any applicable legal obligations.

Retention periods may vary depending on the category of data and the purpose of processing.

In particular:

  • Enquiries and business contacts: personal data relating to enquiries and professional contacts will generally be retained for as long as necessary to manage the enquiry or business relationship. Where no further interaction takes place, we will review the data and delete or anonymise it when it is no longer necessary, subject to any applicable legal obligations.
  • Orders, invoices and accounting records: information relating to transactions will be retained for the periods required under applicable tax, accounting and other legislation.
  • Marketing communications: data used for marketing will be retained while the relevant communications remain lawful and appropriate, subject to any withdrawal of consent or objection, and any limited records needed to respect your preferences.
  • Complaints and legal claims: relevant information may be retained for as long as necessary to handle the matter and establish, exercise or defend legal claims.
  • Technical data and cookies: retention periods depend on the type of data, the technology used and the applicable cookie settings.

When personal data is no longer necessary and no legal reason requires its retention, it will be securely deleted or anonymised, as appropriate.

9. Data Security

Remember Portugal takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures are intended to provide a level of security appropriate to the risks associated with the processing.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions to protect personal data, we cannot guarantee absolute security.

10. Your Data Protection Rights

Under the GDPR, you may have the following rights, subject to the conditions and limitations established by law:

  • Right of access: to obtain confirmation as to whether we process your personal data and, where applicable, access to that data and relevant information about its processing.
  • Right to rectification: to request the correction of inaccurate personal data or the completion of incomplete data.
  • Right to erasure: to request the deletion of your personal data where the legal conditions for erasure are met.
  • Right to restriction of processing: to request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format, or to request its transmission to another controller, where the legal conditions apply.
  • Right to object: to object to certain processing activities based on legitimate interests. You have an unconditional right to object to the processing of your personal data for direct marketing purposes.
  • Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
  • Right to lodge a complaint: to submit a complaint to the competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.

To exercise your rights, please contact hello@remember-portugal.com and specify your request. We may need to verify your identity before responding, where reasonably necessary.

We will respond within the time limits established by applicable law. Under the GDPR, the standard response period is one month from receipt of the request, subject to the conditions under which an extension may be permitted.

The exercise of these rights is generally free of charge, subject to the exceptions provided for by law.

11. Right to Lodge a Complaint

If you believe that Remember Portugal has not processed your personal data in accordance with applicable data protection legislation, you may contact us directly so that we can review your concerns.

You also have the right to lodge a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados (CNPD)

Website: https://www.cnpd.pt/

You may exercise this right without prejudice to any other administrative or judicial remedy available under applicable law.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure its proper operation, remember certain preferences, understand website performance or provide other website features.

Cookies are small text files stored on your device by a website. Depending on their purpose, they may be used to maintain essential website functions, remember preferences or collect information about website usage.

The cookies and similar technologies used on our website may include the following categories, depending on the tools and services enabled:

Strictly necessary cookies

These cookies are required for essential website functions, such as security or the operation of certain features. Where legally exempt from consent requirements, they may be used without prior consent.

Preference and functionality cookies

These cookies may remember choices or settings to improve your browsing experience. Where required by law, they will only be activated after you provide consent.

Analytics and performance cookies

Where enabled, these cookies may help us understand how visitors use the website, for example which pages are visited and how the website performs. Where consent is legally required, these cookies will only be activated after you have given consent.

Marketing and third-party cookies

If marketing tools or third-party content that uses cookies are enabled, those technologies may collect information about interactions with the website. They will be used only in accordance with applicable law and the consent requirements that apply.

Where required, you can accept or reject non-essential cookies through the website’s cookie consent mechanism. You may also change your preferences through the available cookie settings.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some website features.

For more information about the cookies actually used on our website, their purposes, providers and retention periods, please consult the cookie settings or cookie information made available on the website.

13. Links to External Websites

Our website may contain links to third-party websites or services.

Remember Portugal is not responsible for the privacy practices, content or security of websites operated by third parties.

When visiting an external website, we recommend that you review its privacy policy and terms of use before providing personal data.

14. Changes to This Privacy Policy

Remember Portugal may update this Privacy Policy from time to time to reflect changes in our activities, website technologies, data processing practices or applicable legislation.

The updated version will be published on our website, together with the date of the latest revision.

We encourage you to review this page periodically to remain informed about how we process and protect personal data.

Where required by law, we will provide additional information or obtain consent before implementing changes that require it.

15. Contact

For any questions about this Privacy Policy, the processing of your personal data or the exercise of your data protection rights, please contact:

REMEMBER PORTUGAL
Rua das Cavadas 72
3090-797 Santana
Portugal

Email: hello@remember-portugal.com
Website: https://remember-portugal.com

We will be pleased to assist you with your request.

Last updated: October 2026.